Grievance Redressal
We are committed to addressing your concerns with transparency and promptness.
Our Commitment
CredXpres is dedicated to ensuring complete customer satisfaction. If you have any grievance regarding our services, we encourage you to reach out to us. We have a structured escalation process to ensure every complaint is addressed fairly and in a timely manner.
Escalation Matrix
How to file a grievance
Customer Support
Reach out to our customer support team for initial resolution of your concern. Most issues are resolved at this stage within 48 hours.
Grievance Officer
If your complaint is not resolved at Level 1, escalate to our designated Grievance Officer who will investigate and respond.
Nodal Officer / RBI Ombudsman
If the matter remains unresolved after Level 2, you may escalate with the RBI Ombudsman.
Helpline
+91 8800483078
Support Email
info@credxpres.com
Response Time
Within 48 hours